Comments, suggestions, concerns and complaints are valued as important sources of information that help identify opportunities for improvement and strengthen the services provided.

COHSASA will consider complaints and concerns relating to facilities accredited in our programmes or that relate to areas covered by our accreditation standards. Such matters should indicate that a healthcare organisation may not be complying with one or more of the requirements contained within the COHSASA standards framework. These may include, but are not limited to, patient safety practices, infection prevention and control measures, communication with patients and their families, clinical governance, and the quality of care delivered.

Should you have such questions or concerns about a COHSASA accredited hospital, please contact us at complaints@cohsasa.co.za