The workshops will provide attendees with the knowledge, the tools and the templates to investigate adverse incidents and implement various quality improvement projects and processes in their health institutions.

Quality Improvement workshop:  Tuesday August 16 – Thursday August 18

Patient Safety Healthcare Incident reporting workshop: Tuesday September 13 – Thursday September 15


The programme for the Quality Improvement Workshop covers:


Day 1

Introduction to and History of Quality Management

                Healthcare Quality Today

                System and organisational aspects of quality and safety

                A spectrum of approaches and methods to Quality Improvement: people, materials and methods 

                Quality Improvement Models

                Quality Improvement Tools and Techniques

Day 2

                Risk Management principles and methodology

                Clinical indicators and clinical audits

                Collecting, presenting and analysing data and information.

Day 3

                Root Cause Analysis – a quality improvement essential tool.


The programme for the Patient Safety Healthcare Incident Reporting Workshop includes:

Day 1

                Healthcare incidents – why do they happen?

                Medical incidents and errors

Day 2

                Medication incidents and errors

                Incident investigation

                Morbidity and Mortality (M&M) investigation

Day 3     Root Cause Analysis – an essential tool for clinical quality improvement.


Cost: R3000 (Exc. VAT) per delegate for each workshop. Delegates will be responsible for their own travel and accommodation costs for the workshops at COHSASA offices in Cape Town.



 QI Workshop – 29th July 2016

 Patient Safety Healthcare Incident Reporting Workshop – 26th August 2016                                                                                                                           



QI Workshop – 5th August 2016

Patient Safety Healthcare Incident Reporting Workshop – 2nd September 2016


Registration and payment:

Further information: