The workshops will provide attendees with the knowledge, the tools and the templates to investigate adverse incidents and implement various quality improvement projects and processes in their health institutions. 
Healthcare Incidents workshop: Monday 22 – Wednesday 24 February:
Quality Improvement workshop:  DATES TO BE ANNOUNCED
(Further dates to be announced)
The programme for the Healthcare Incidents Workshop includes:
Day 1 
Healthcare incidents – why do they happen?
Medical incidents and errors
Day 2
Medication incidents and errors
Incident investigation
Morbidity and Mortality (M&M) investigation
Day 3
Root Cause Analysis – an essential tool for clinical quality improvement.
The programme for the Quality Improvement Workshop covers:
Day 1
Introduction to and History of Quality Management
Healthcare Quality Today
System and organisational aspects of quality and safety
A spectrum of approaches and methods to Quality Improvement: people, materials and methods  
Quality Improvement Models
Quality Improvement Tools and Techniques
Day 2
Risk Management principles and methodology
Clinical indicators and clinical audits
Collecting, presenting and analysing data and information.
Day 3
Root Cause Analysis – a quality improvement essential tool.
Cost: R3000 (Exc. VAT) per delegate for each workshop. Delegates will be responsible for their own travel and accommodation costs for the workshops at COHSASA offices in Cape Town.
REGISTRATION DEADLINES:   February 12, 2016 (Healthcare Incidents Workshop) 
PAYMENT DEADLINE:  February 17, 2016 (Healthcare Incidents Workshop) 
Registration and payment:
Further information: