The value of COHSASA’s quality improvement and accreditation programmes resides in their capacity to empower healthcare facility personnel over time to bring about improvements and meet standards through their own efforts. As a first step, facility personnel are assisted by trained quality advisors to evaluate their facilities against these standards. 

The data collected is processed in the COHSASA Quality Information System (CoQIS), which provides detailed reports on the strengths and weaknesses of the healthcare facilities undergoing the programme.   Each facility receives its own report and copies are supplied to oversight authorities so that they have a dashboard view of compliance levels in all healthcare facilities under their care.

In an average hospital, 2611 criteria including 158 critical criteria in all areas of the facility are assessed as compliant, partially compliant, non-compliant or non-applicable.

The CoQIS reports provided to individual facilities identify weaknesses and gaps and include a plan that prioritises action. Deficiencies that constitute a safety risk to patients and personnel or break the law are listed as most critical and in need of urgent attention. In this way, deficiencies can be tackled according to the impact they may have on patient care.

Reports are also provided that identify and prioritise deficiencies common to a group of healthcare facilities so that health authorities can plan and implement strategies to improve weaknesses that impact negatively on patient care and the use of resources.

COHSASA provides different programmes (either self- evaluation or facilitated or a combination of both) depending on client needs. It has standards to evaluate the following:

Healthcare Facilities (Ambulatory and Inpatient-care) which cover: 

Day Surgeries

Day Surgery Constulting Rooms

Hospices (Palliative Care)